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The following protocol must be accepted and understood by parents.

1. These guidelines must be followed:

  • The monitor will be present at all times during the visit.

  • The Custodial parent can arrive up to 10 minutes prior to the start of the scheduled exchange and return exactly at the end of the scheduled exchange. Custodial parent and/or designees will be required to leave the area immediately upon dropping off child(ren) and picking up child(ren).

  • The Non-Custodial Parent will arrive at the exact hour of the scheduled visit. 

  • Fees for services must be paid in full, in cash, prior to each visit. No refunds.

  • The visiting parent must arrive promptly at the scheduled time.

  • If a parent or designee is more than 5 minutes late, he/she will pay $2.00 for each additional minute.

  • Use of alcohol or non-prescribed drugs during a visitation is prohibited.


2. The following must be avoided:

  • Inappropriate touching of the child(ren)'s body.

  • Inappropriate demands for physical contact.

  • Use of foul language.

  • Shouting or yelling at ANYONE.

  • Threat of physical abuse or violence to ANYONE.

  • Attempts to move child(ren) away from the sight and/or hearing range of the monitor.


3. Parents and/or designees must avoid each other completely. Peaceful exchanges are acceptable if not prohibited by court.


4. There will be no correspondence (e.g. regarding child support) or messages to the other parent by means of child(ren), monitor, etc. It is prohibited to use the visitation scheduled exchange site or surrounding areas for the serving of court documents.


5. Monitors will only exchange information in regards to the child(ren)'s medical needs (i.e. medications, dietary needs) or visitations. Only prescription medication may be sent in pre-measured doses. Any other dietary (food) requests are not monitored or enforced. Custodial and visiting parties are responsible to meet the care needs while children are in each individual's care, e.g. diaper changing. feeding, etc. SA cases are exempt from diaper changing.


6. Parents are prohibited from sharing information or court documents with the child(ren) or make promises to the child(ren) about future living arrangements, time sharing, or visitation modifications. Discussions and activities should focus on the present so as to avoid added pressure and/or disappointment of the child(ren).


7. Parents will not speak negatively about the child(ren)'s other parent and his/her family in front of the child(ren) or monitor.


8. Parents must not question the child(ren) about the other parent's whereabouts or activities.


9. Parents will not use alcohol or non-prescribed drugs 24-hours prior to or during their visit with the child(ren). Visits will be cancelled if a parent is suspected of using these substances.


10. Parents and children must speak English during the supervised visit unless there is a monitor present who speaks a family's native language. Parent must speak loud enough for monitor to hear. No whispering.


11. Phone calls/ Video calls to other individuals are not restricted unless ordered by court.  


12. Weapons or any articles that could be used as weapons are not permitted on the supervised visit.


13. Family members and friends authorized by the court to participate in the visitation that do not comply with the monitor's guidelines and rules will result in the cancellation of the supervised visit.


14. The visiting parent may bring drinks, snacks and activities for the child(ren).

15. Gifts for the child(ren) are permitted unless prohibited in the court order *Some cases are not allowed to exchange gifts. Custodial parent does not have to take gifts if unwanted. 


16. Non custodial parent-If for any reason you are unable to bring the child(ren) or attend the visit with your child(ren) it is your responsibility to notify the monitor and the other parent. In the event of adult parties not having access to each other's telephone numbers, the monitor will confirm cancellations. Both parents must confirm mutually agreed upon cancellations with the monitor. If notice is less than 24-hours before the visits, you are responsible for paying the appropriate monitor's fee.


17. For Saturday or Sunday visits you must call by Friday at 5:00 PM to cancel. When visits fall on a holiday, cancellation must be made no later than one week prior to the visit. If holiday cancellations are made less than one week in advance, parents are responsible for paying the late fee.


18. Failure of the visiting parent to arrive within 15 minutes of your designated time of arrival without calling to let us know that you will be running late, will result in cancellation. You will be responsible for paying the appropriate fee and the child(ren) will be returned to the custodial party.


19. Except for late cancellation or inability to arrive on time, all calls are to be placed to the monitor during office hours, Monday to Friday, 9:00 am to 5:00 PM (PST).


20. Photographs may be taken during visits if NOT restricted by the court order. NO audio or visual recording is permitted for any reason. Monitor may take pictures if necessary for documentation purposes only. NO pictures or recording of monitor is allowed at any point during the visit.


21. There are to be no changes in the supervised visitation schedule unless approved by the court and/or monitor. Once the day and time has been set, it will be followed on a weekly basis unless either party requests a change. Changes in the schedule must requested one week prior and must receive approval before the change is effective.


22. There shall be no permanent alteration of the child(ren) during visitation without prior approval of the custodial parent. This includes, but is not limited to: haircuts, tattoos, body/ear piercings, etc. There will be NO medical appointments done during a visit.


23. Non-compliance with any rule or challenging the supervised monitor may lead to termination of services.

Refer to 2021 California Rules of Court 5.20 for full list of parental guidelines.

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